Cancellation Policy​

Cancellation Policy​

All cancellations have to be made at least 48 hours ahead of the appointment to avoid any cancellation charges. If you do not advise us of your non attendance, you will not be able to receive a refund.

A. Cancellation by Client

If a client fails to give 48 hours’ advance notice for their cancellation, they will be entitled for a refund on the basis of the following terms.

  1. Cancellation notice 2 days ahead of the scheduled time of appointment
    • Option 1: You are eligible to reschedule one time for free
    • Option 2: In case of cancellation, the refund will be made after 25% deduction from the booking amount
  2. Cancellation notice 1 day ahead of the scheduled time of appointment
    • Option 1: You are eligible to reschedule one time for free
    • Option 2: In case of cancellation, the refund will be made after 50% deduction from the booking amount
  3. Cancellation on the day of the appointment
    • Option 1: You are eligible to reschedule one time for free
    • Option 2: In case of cancellation, no refund will be made
  4. In case of no-show, no refund will be made

B. Cancellation by Dr. Bakshi’s Healthcare

The team at Dr. Bakshi’s Healthcare can either cancel or reschedule the appointment with mutual consent from the client. In case of cancellation, a full refund will be made to the client.

Refund policy

  • Once client starts with the billing process at DBH clinic, any request for refund shall not be granted.
  • Any cancellation request should be submitted through a telephonic request at 011-4363 5555 at least 48 hours before appointment.
  • The stated amount for refund shall be processed within 7 business days from the date of cancellation, subject to all terms and conditions.
  • Refund will be made through NEFT irrespective of mode of payment by client.
  • The above mentioned cancellation and refund processing time may vary under special circumstances (such as bank holidays, strikes, bank delays etc) and DBH cannot be held liable for the delay.

Contact information

If you have any questions about the Service, please contact us at info@kaleidoscope.in

Healthcare Coordinator
Kaleidoscope, A Unit of Dr. Bakshi’s Healthcare Private Limited
Phone No

+91-7428581953